Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using ENLIVEN AI (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and SIA Enliven ("ENLIVEN AI," "we," "us," or "our"), a company registered in Latvia, European Union.

2. Description of Service

ENLIVEN AI is an AI-powered fitness and wellness platform that provides personalized recommendations across seven health domains: Training, Nutrition, Supplementation, Sleep, Recovery, Mindfulness, and Medical/Health analysis. The Service includes workout programming, nutrition tracking, exercise form analysis, bloodwork insights, and cross-domain health optimization through our proprietary EATS (Enliven AI Adaptive Training System) algorithm.

3. Eligibility

• You must be at least 16 years of age to use ENLIVEN AI.
• If you are between 16 and 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
• You must be legally capable of forming a binding contract in your jurisdiction.
• You must not have been previously suspended or removed from the Service.

4. Account Registration & Security

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• One account per person. Account sharing is not permitted.
• You are responsible for all activities that occur under your account.
• Notify us immediately at hello@enliven.ai if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscriptions & Payments

5.1 Pricing

Current pricing is available on our Pricing page. Individual plans start at $39.99/month or $399.99/year. Mobile app purchases include an additional 15% platform surcharge ($45.99/month or $459.99/year).

5.2 Billing

• Subscriptions are billed in advance on a recurring basis (monthly or annually).
• All payments are processed securely through Stripe.
• Subscriptions automatically renew unless cancelled before the renewal date.

5.3 Cancellation & Refunds

• You may cancel your subscription at any time through your account settings.
• Cancellation takes effect at the end of the current billing period.
• Monthly plans: No refunds for partial months.
• Annual plans: Pro-rata refund available within the first 30 days. No refund after 30 days.
• Free trials automatically convert to paid subscriptions unless cancelled before the trial ends.

5.4 Price Changes

We reserve the right to modify pricing with at least 30 days advance notice. Price changes will not affect your current billing cycle. Continued use after the new pricing takes effect constitutes acceptance.

6. Medical & Health Disclaimers

6.1 Domain-Specific Disclaimers

Training:

Exercise programs and workout recommendations are generated by AI and are not supervised by a certified personal trainer. You participate in any physical activity at your own risk. Consult a certified personal trainer or physiotherapist for personalized exercise guidance, especially if you have injuries or medical conditions.

Nutrition:

Nutritional recommendations, meal plans, and macro calculations are for informational purposes only and are not provided by a registered dietitian or nutritionist. Consult a registered dietitian for personalized dietary advice, especially if you have food allergies, eating disorders, diabetes, or other metabolic conditions.

Supplementation:

Supplement recommendations are based on general research and are not medical prescriptions. Supplements can interact with medications and may not be appropriate for all individuals. Consult your physician or pharmacist before starting any supplement protocol.

Sleep:

Sleep tracking and optimization suggestions are for educational purposes. ENLIVEN AI does not diagnose sleep disorders. If you experience persistent sleep problems, consult a sleep specialist or physician.

Recovery:

Recovery recommendations including stretching, mobility work, and rest protocols are general guidance. If you are recovering from injury or surgery, consult a physiotherapist or sports medicine professional.

Mindfulness:

Mindfulness and meditation features are for general wellness purposes. They are not a substitute for professional mental health care. If you are experiencing mental health concerns, anxiety, depression, or other psychological conditions, consult a licensed therapist, psychologist, or psychiatrist.

Medical/Health (Bloodwork):

Bloodwork analysis provides AI-generated educational insights, not medical diagnoses. Results should be reviewed with your physician. ENLIVEN AI does not replace laboratory analysis, medical interpretation, or clinical decision-making. Always follow up with a qualified physician for any concerning bloodwork values.

6.2 Assumption of Risk

You acknowledge that physical exercise carries inherent risks including but not limited to muscle strains, joint injuries, cardiovascular events, and other physical harm. By using ENLIVEN AI, you voluntarily assume all such risks and agree to release ENLIVEN AI from any liability related to injuries sustained during workouts performed using our recommendations.

7. Acceptable Use

You agree not to:

• Share your account credentials with others
• Use automated systems to scrape, copy, or extract data from the Service
• Upload malicious content, viruses, or harmful code
• Impersonate another person or entity
• Use the Service for any illegal purpose
• Reverse engineer, decompile, or disassemble any part of the Service
• Redistribute, resell, or commercially exploit our content without written permission
• Interfere with or disrupt the Service or servers
• Harass, abuse, or harm other users through social features

8. Intellectual Property

• ENLIVEN AI, its logo, EATS algorithm, exercise library, training programs, and all associated content are the intellectual property of SIA Enliven.
• Exercise demonstration videos, instructional content, and app design are proprietary and protected by copyright.
• You retain all rights to your personal data (workout logs, health data, uploaded content).
• By sharing content through social features, you grant ENLIVEN AI a non-exclusive, royalty-free license to display that content within the Service.

9. Organization Terms (B2B)

• Organizations access ENLIVEN AI under a separate B2B agreement with tiered pricing based on user count.
• Organization administrators are responsible for managing their members and ensuring compliance with these Terms.
• Individual user data remains private; org admins only access aggregated engagement data unless users provide explicit consent for detailed sharing.
• Organization billing is handled separately through organizational Stripe accounts.
• Organizations are responsible for ensuring their members meet age eligibility requirements.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
• We make no guarantees regarding health outcomes, fitness results, or the accuracy of AI-generated recommendations.
• Our total liability for any claims related to the Service shall not exceed the total subscription fees you have paid in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service.
• We are not liable for injuries, health complications, or adverse effects resulting from following recommendations provided by the Service.

11. Indemnification

You agree to indemnify, defend, and hold harmless SIA Enliven, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Dispute Resolution

• Governing Law: These Terms are governed by the laws of the Republic of Latvia and, where applicable, European Union law.
• Informal Resolution: Before initiating formal proceedings, you agree to contact us at legal@enliven.ai and attempt to resolve the dispute informally for at least 30 days.
• Arbitration: Any disputes not resolved informally shall be settled by binding arbitration in accordance with the rules of the Latvian Chamber of Commerce and Industry Arbitration Court.
• Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.
• Exception: Either party may seek injunctive relief in any court of competent jurisdiction for violations of intellectual property rights.

13. Termination

• By You: You may terminate your account at any time through account settings or by contacting hello@enliven.ai.
• By Us: We may suspend or terminate your access for violation of these Terms, fraudulent activity, or any other reason with reasonable notice (except in cases of severe violation where immediate termination may occur).
• Effect: Upon termination, your right to use the Service ceases immediately. Data handling post-termination follows our Privacy Policy.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated with at least 30 days notice via email and in-app notification. Continued use of the Service after the effective date of modified Terms constitutes acceptance.

15. Miscellaneous

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
• Entire Agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and SIA Enliven.
• No Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: We may assign our rights under these Terms. You may not assign yours without our consent.

16. Contact

See also our Privacy Policy for details on how we collect, use, and protect your personal data.